Support
Welcome to the Cloud DX Support site! This site is where you can access User Manuals, Guides, and Knowledge Base articles for all your Cloud DX products. To create a support ticket, click the ‘Create A Support Ticket’ button above.
Topics
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Video Tutorial 28
- How to Log In
- How to reset your password
- How to retrieve your username
- How to add a new patient- Classic View
- How to add a new patient- new profile view
- How to Request a Welcome Call
- How to create and assign groups
- How to Schedule and Send Surveys
- How to set compliance for a group or individual
- How to view the Clinician Dashboard
- How to review the Patient Dashboard
- How to view readings and use the advanced search option
- How to use the Chat Function
- How to initiate and participate in a video conference
- How to Use the Waiting Room
- How to use the Document Feature
- How to use the Documents Feature
- How to view, print, and save reports
- My Account Services
- How to create thresholds and receive notifications
- Support Services and Creating a Ticket
- How to download the PAS software
- How to change your password
- How to use and enable Time Tracking
- Patient Charts
- Session Time Out Alert
- How to export Notes
- Survey Compliance
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Telemedicine Video Tutorials 11
- How to add a client
- How to create and assign groups
- How to Use the Waiting Room
- How to use the Chat Function
- How to initiate and participate in a video conference
- How to Schedule and Send Surveys
- How to Log In
- How to reset your password
- How to retrieve your username
- How to change your password
- How to use and enable Time Tracking
Last Updated
Nov 10, 2026
Other Resources
User Guides For Consumers:
- Using Windows
- Using Mac
- Patient Facing Support Documents
- Documentation Française
User Guides For Professionals:
- Client Management System Guide
- Documentation Française