The first step to kit unboxing is to assist the patient in locating an area within their home near an electrical outlet where they can set up the kit and sit down to take readings (example: Kitchen Table, Dining room table, Bed Side portable tray). This promotes compliance and allows the patient to keep everything plugged in and ready to go.

Unbox the tablet stand. To open the stand, fold the top piece up and separate the two legs. The tablet will sit in the grooves of the legs.

Power on the tablet. To locate the power button, it is the smaller of the two buttons on the outside parameter of the tablet. Hold the power button down until Samsung Appears on the screen.

Once powered on, rest the tablet on the tablet stand, with the power and volume buttons at the top. 

A&D and Oximeter: Unbox the devices and place them on the Health Station. 

Wireless Weight Scale: Unbox the scale, ensuring it is placed on a hard surface (not carpet or uneven floors). When using the scale, the patient should be able to see the tablet from the scale, this will ensure the bluetooth connection is secure and the patient can see any prompts on the screen. 

Return to the tablet, if the tablet is in sleep mode, press the power button and swipe up from the bottom, you will then be presented with a lock screen. 

To unlock the tablet and access the Connected Health App, have the patient enter the C-Pattern. 

Once the C pattern is successfully entered, the Connected Health App will load, if the user receives the End User Agreement, select Agree to access the Log In Screen.

Connect to WIFI (skip if cellular data will be utilized)

• Tap the three lines in the top right hand corner
• Tap Internet
• Locate and tap on the local WIFI network
• Enter the Password
• Tap Connect
• Once connected, return to the log in screen by swiping up from bottom of the screen and tapping the back arrow. 

Enter Username and Password

Assist the patient with entering their user name and password. Please note, these fields are case sensitive.

• Tap in the Username Field and enter the username that was provided.
• Tap in the Password Field and enter the password that was provided (case sensitive)
•  Before logging in, ensure Remember Me is selected, this will save the username and password for future.
• Tap Log In.

Assist the patient with taking and sending their first set of vital signs to Connected Health: 

• Tap Take a Reading
• Tap on the Vital Sign  that you will be capturing (ie. Blood Pressure). 
• If the patient is submitting a Manual Reading, tap Manual Reading, enter the reading value, confirm the appropriate date/time, and tap Save. 
• If the patient is submitting a Bluetooth reading, Follow the prompts on each screen, tap Next to continue. 
• Send the reading, if auto send is not enabled, the patient can enter a note and tap Send Reading, otherwise the reading will auto send. The app will confirm once the reading has successfully uploaded. 
• Continue until all required Vital Signs have been captured.  

If the patient has a Survey, Guide/Document, Scheduled Reminder, or Chat message waiting, they will see a red star on the specified tile. These stars are alerting the patient that they have something new to view or complete. 

From the Home Screen: 

• Surveys Tab: A red star on the Survey Tab indicates that there is a required survey pending to be completed. Assist the patient with completing their first survey and provide education regarding the surveys and schedule. 
• Guides Tab: A red star on the Guides Tab means the patient has a pending document to review, walk the patient through how to access the documents and provide education on the purpose of these documents. 
• Calendar Tab: A red star on the Scheduled Reminders tab is informing the patient that they have a new or upcoming reminder available. 
• Secure Messaging Tab: A red star on the Chat Tab indicates a new chat message is waiting for the patient. 

Prior to leaving the patients home, educate the patient on next steps and program requirements: 

• Welcome Call: Inform the patient that Cloud DX will be contacting them on the agreed upon date to walk the patient through using the kit, independently. If required, ensure to submit the Welcome Call Request via the Connected Health Clinical Portal. 
• Compliance Requirements: Educate the patient on when and how often they should be participating in RPM. If applicable, ensure the patient is aware that Cloud DX Support will reach out with a friendly reminder if the patient does not complete their vital signs on a required day. 
• Program specific requirements: Educate the patient on any additional program specific requirements. 
• Documentation: Ensure the patient has any program specific documentation and the Quick Start /Daily Vitals Guide available. 
• Who to Contact: Ensure the patient is aware to contact their clinical team for medical inquiries, and Cloud DX Support for equipment related inquiries. 

Clinical: If you need any assistance during the unboxing , please call the Cloud DX Support Team, 1-888-543-0944 ext. 1. If you would like us to follow up with the patient afterwards, please submit a ticket to [email protected] with the details of the call.

Patient: If you feel a patient may need additional support, please include this within the Welcome Call Request or submit a ticket to the Cloud DX team by emailing [email protected], include any pertaining details to assist us with assisting the patient.