SupportGeneral:Knowledge BaseConnected Health KitsPreparing the Connected Health Kit for a new patient 

Preparing the Connected Health Kit for a new patient 

This manual will walk you through how to prepare a kit for a new patient to allow for a smooth onboarding experience and to ensure everything is up to date and operating well. 

Inspection of the Connected Health Kit

Visually inspect all items of the Connected Health Kit for quality assurance. This includes but is not limited to:

  • Boxes (replace as needed)
  • Documentation (replace as needed)
  • Tablet
  • Biometric Devices
  • If the kit is being repurposed between patients, ensure to clean all devices based on your internal organizations requirements. 

Ensure to power on all battery operated devices to confirm the battery life. All devices should have at least 80% battery life prior to distributing the kit to a patient. Charge or replace the batteries as needed.

Connected Health Application Update

Connected Health Updates will ensure the application is running optimally for the patient and will ensure the patient has access to the most up to date features and security updates. 

Prior to providing the kit to a patient it is imperative to ensure the Connected Health App is up to date and on the most recent version.

To update the app:

  1. Power on the Tablet
  2. Enter the C pattern
  3. Accept End User Agreement (if applicable)
  4. Connect to WIFI by selecting the three lines in the top right hand corner and tapping on 'Internet'. Connect to your local WIFI network. To return to the log in screen, swipe up and select the back arrow. 
  5. Allow for app updates, blue screen may appear, letting you know the app is updating, allow the updates to proceed. Alternatively, an update request may appear, if so, accept the updates and allow them to download. 
  6. Confirm all updates have been applied by selecting the three lines in the top right hand corner. A version code will be displayed at the bottom of the menu, ensure the tablet is on the most recent version. If you are unsure of the most up to date version, connect with a Cloud DX Support Specialist for assistance.

If the application is not on the most up to date version, a manual update will be required. 

To push a manual update: 

  • From the log in screen, tap the three lines in the top right hand corner and tap on 'Cloud DX', the Cloud DX Support page will open. 
  • Tap 'Knox Enrollment'
  • Tap 'RE-ENROLL'  the updates will now be manually pushed and you will be returned to the log in screen once complete. 
  • Repeat Step 6 above to ensure the application is on the most up to date version.

Bluetooth Devices

To confirm the Bluetooth Devices are correctly paired with the tablet:

  1. If applicable, remove the existing patient username/password from the log in screen of the Connected Health Application, these can be manually removed, or by Data Wiping the tablet (see Data Wipe below). 
  2. Log in with a demo or test patient account. If you require a demo patient account, contact your dedicated Cloud DX Deployment Specialist. 
  3. One by one, power on a Bluetooth device, if the readings starts to capture on the app, the device is successfully paired. If not, proceed to Pairing the Bluetooth Devices.

Pairing the Cloud DX Oximeter, Scale, or Thermometer

This step is only required if the Bluetooth devices are not paired. If all devices are successfully paired, proceed to Data Wipe.

To pair the Oximeter, Scale, or Thermometer: 

  1. Tap Menu
  2. Tap Manage Devices
  3. Turn on the device that needs to be paired.
  4. Select the green + sign
  5. Once +sign turns to a black check mark, the device is paired.
  6. Repeat as necessary until all devices are successfully paired.  

Pairing the A&D Blood Pressure Cuff

  1. Tap Menu
  2. Tap Manage Devices
  3. Hold the 'Start' button on the A&D until PR appears on the screen of the A&D. 
  4. Within the app, select the green + sign
  5. Once +sign turns to a black check mark, the device is paired.
  6. Do not exit the screen or press any buttons on the A&D until the A&D states 'End'
  7.  The A&D and all devices are now paired, select Done to return to the main menu/dashboard. 

Data Wipe

Preforming a data wipe will remove any and all data that may have been saved on the device.

To data wipe the tablet:

  1. From the Log in screen of the Connected Health App, select the three lines in the top right hand corner.
  2. Select Wipe Data
  3. Enter pin 0944
  4. Select Confirm

The app will now refresh and display the End User Agreement. All previous patients data will be removed but the existing settings will remain the same. The tablet is now ready to be provided to the patient.

Repackaging the Kit

Congratulations! The Connected Health Care Kit is now prepared and ready to be distributed to a patient, prior to providing the kit to a new patient ensure: 

  • The devices are cleaned based on the organizations internal requirements. 
  • All devices have been powered down. 
  • When repacking the kit, ensure the kit box is clean with minimal damage. 
  • Ensure to include the Quick Start Guide along with program specific documentation.

Need Assistance?

The Cloud DX support team is available to assist you by phone, 1-888-543-0944 ext. 1, or email, [email protected].